We ask you to arrive 10 minutes before your appointment time to allow yourself to relax before your treatment. We may not be able to extend treatment times for late arrivals. A deposit may be required upon booking certain services.

At The Beauty Room, we are committed to providing excellent service to all our clients. To ensure fairness and availability for everyone, we have implemented the following Booking and Cancellation Policy:
Booking & Cancellation Fee
All treatments are priced per session. A booking fee of £30 is required to secure your appointment. This fee will be deducted from your remaining balance. Alternatively, it remains on your account and will be transferred to your next appointment.  To avoid disappointment, we recommend booking your appointments in advance, especially for multiple sessions, to secure your preferred time and date.
Cancellation Policy
We understand that unforeseen circumstances may arise. However, late cancellations and no-shows significantly impact our business. Therefore, the following charges will apply:
Cancellations within 72 hours prior to your appointment will result in the loss of your booking fee.
Cancellations within 24 hours of your appointment will incur a charge of 50% of the treatment price.
Cancellations on the same day or a no-show will incur a 100% charge of the treatment price.
Additional Information
By booking an appointment, you agree to these terms.
For cancellations, please contact us as soon as possible to avoid unnecessary charges.
If you need to reschedule, we will do our best to accommodate your request, subject to availability.
Thank you for your understanding and cooperation. We look forward to welcoming you and providing the best care possible!

Clients who have paid in advance for a course of treatments.

Treatment Courses

  • Courses must be completed within 12 months of the first session.
  • All course payments must be made in full before the first treatment (payment plans available).
  • If you wish to cancel or reschedule a course session, at least 48 hours’ notice is required. Failure to do so may result in the loss of that session.

Vouchers

Gift Vouchers Terms & Conditions:

  • Vouchers are non-refundable and cannot be exchanged for cash.
  • Vouchers must be redeemed by the expiration date indicated. Extensions beyond this date are not permitted.
  • Lost or damaged vouchers cannot be replaced.

Clients who have previously missed 2 or more appointments will be required to pay for all future appointments in advance. In the event of non-attendance, the full fee will be charged.

Clients who have paid in advance for a course of treatments.

All treatments purchased as a course must be paid in full in advance of the first treatment. All treatment courses must be taken within 12 months from the date of purchase. If you wish to cancel your appointment, we will need to know 48 hours before your treatment. Failure to cancel or rearrange will result in the loss of the treatment from your course.

Late arrival
Regretfully, late arrival for your appointment time may result in reduced treatment time with the full fee being charged and/or the need to cancel and rebook your appointment. Please note that whilst we make every effort to ensure that your appointment runs to schedule, there may be occasions, for reasons beyond our control, when your appointment time may run a little late. Compensation is not offered under these circumstances.

Regrettably, we have had to put these measures in place as a courtesy to other clients who wish to make suitable appointments, as there has been a high volume of non-arrivals and last-minute cancellations, which in turn other clients have been unable to come into the salon.

Returns & Refunds
We do not accept returns on our skin care products. All items are non-refundable.

We hope that you understand and appreciate our salon policies, and we look forward to seeing you soon.